WHO WHO WE ARE • MEET OUR TEAM • WHO WE ARE • MEET OUR TEAM • WHO WE ARE • MEET OUR TEAM •WHO WHO WE ARE • MEET OUR TEAM • WHO WE ARE • MEET OUR TEAM • WHO WE ARE • MEET OUR TEAM •

We have decades of experience in specialized areas. We’ll use this to drive your ROI and become a true part of your team and your favorite casino vendor.

Meet the Team

Our Strong Voices gaming contact center management team includes software industry, travel industry and hotel professionals. We each bring a specialized skill to the company. Together, we are YOUR team with decades of experience we’ll put to work for you. We know you have a wide range of choices when searching for casino vendors, and we want to be your top choice for your casino’s calls. The Strong Voices is a division of Travel Outlook.

Adiel Garrison
Senior Account Executive
Arthur Eichwald
VP of Marketing
Brett Puffenberger
Vice-President Operations
Bruce Malott
Chief Financial Officer
Carolina Simoes
Director of Client Services
Gail Mckee
Accounting Manager
Gina Edwards
Information Technology Systems Administrator
John Smallwood
President | Business Development
Kimberly Samuelson
Director of Client Management | Human Resources Director
Leslie Tsosie
VP of Sales
Lisa Urbassik
Technical Account Manager | Annette/Digital Business Manager
Michelle Ocheda
Call Center Manager
Ryan Bromberg
Treasury Management
Shamim Arman
Controller
Shari Neitzel
Client Services Manager
Tonya King
Training Manager
Tony Jeffries
Chief Executive Officer | Legal Counsel
Towanda Foster
Director of Call Center Services

Ready to increase your ROI while enhancing your client satisfaction?  We’re ready to help.