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Book a 30-Minute Meeting
Choose the best time and date that work for you to meet with John Smallwood, President of Travel Outlook, the Premier Hotel Call Center™ and of the Strong Voices Gaming Contact Center™. Strong Voices is focused on casino operations, answering a wide array of calls for all types of gaming operations.
WHY USE THE STRONG VOICES?
Our clients appreciate the focus that we have on casinos, Indian casinos in particular. We are your central reservations office for casino operations. We handle casino calls, hotel front desk calls, restaurant calls, spa calls, golf calls, and group business calls. We take great care to train agents well in both best practices for answering calls, and in your casino specifically.
For Indian casino operations, we train tribal members to effectively answer calls for their own home casino. We 60+ combined years of experience. With this support, they can immediate make a positive impact, and achieve outstanding results.
Why Choose Us? Let’s Count the Reasons
- 24/7/365 multi-lingual coverage.
- Call recording with selective pause/resume, PII masking, and audit trails aligned to gaming regulations.
- Voice, chat, SMS, email, and social media monitoring in a single agent desktop.
- Simple, transparent pricing options that scale to your floor.
- Redundant carriers and geo‑redundant data centers.
- Handling of bet disputes and promos with precision; escalation of risk and fraud concerns seamlessly.
- White‑glove onboarding.
- Routing of high‑value players to VIP specialists, auto‑surfacing host notes.
- PCI DSS 4.0, SOC 2, and gaming commission requirement security.
